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FAQs
Login Moodle Wesbite Y2023 with your EdUHK account using Google Chrome / Firefox browsers.
How to Submit Your Turnitin Assignments on EdUHK Moodle? 如何在教大線上學習平台提交你的Turnitin作業？
Why display ‘No courses’ on my Moodle website?
No course is displayed in the ‘Moodle Y2023 New Courses’ section if you do not have at least one new 2023/24 course created on the new Moodle Y2023 website (https://moodley2023.eduhk.hk).
Please note that for previous Moodle courses created before or during the summer semester of 2022/23, you can still access them on the Moodle Y2022 website (https://moodle.eduhk.hk). After successfully login to the website, you can scroll down the home page to see the previous courses in the ‘My courses’ section.
Why I cannot submit my assignment to Turnitin in Moodle?
Possible Reasons:
- File format (type) is not accepted
- Number of word is less than 20
- Special characters or special Chinese characters are used in the file name
- Network connection problem (may be from Turnitin, Moodle or your home network)
- Turnitin / Moodle server is under maintenance
Suggested Solutions:
- Use the accepted file formats (types)
- Write more than 20 words
- Only use English characters and/or numbers as file name
- Submit again when the network is resumed to normal
- Submit after the server maintenance has completed
Why I cannot view the Turnitin Similarity Report?
Possible Reasons:
- The report is ready and open as a pop-up window while your web browser blocks the pop-up window.
- If assignment re-submission is allowed, Turnitin will have 24 hours delay to release the report for resubmissions more than 3 times in same part of assignment.
- Your teacher does not grant you the right to view the report.
Possible Solutions:
- Change the browser setting to allow pop-up window
- Use another web browser to access the report.
- If you have re-submitted the assignment more than 3 times, just wait for about 24 hours.
- Contact your teacher
Why the similarity report still pending for long time?
- If you have performed resubmission more than three times in that part of Turnitin assignment, you’ll have to wait 24 hours for new Similarity Report counting from your latest re-submission.
- If your file contain unreadable text or format, Turnitin will not able to generate similarity report.
- In some situation, teacher may set the Turnitin assignment release the report after due date, or not release to student. Please contact your teacher for clarification.
Why is the list of references counted in the similarity report?
How to View Students’ Declaration on AI-generated Content on Turnitin Assignment? 如何查看學生的聲明關於在Turnitin 作業中使用人工智能生成內容？
Why the similarity report still pending for long time? When will my courses be available for the coming semester?
I want to add a Teaching Assistant for admin support to my Moodle course. What should I do?
How can I add a sit-in student to my Moodle course?
I want to upload video into Moodle course, what can I do?
Click hereto find user guides about how to upload/ embed video content in your course.
After adding / dropping student(s) from my course, when will I be able to view the updated list of students?
As the system is automatically synchronized the enrollment data twice a day. For the add/drop conducted before 12:00nn, it will take effective in Moodle at 14:30 on same day. If add/drop conducted after 12:00nn, it will take effective on next day 03:30.
Can I copy the course materials from one of my courses to another course?
Is there any way to upload several files at a time to a Moodle course?
What does Post Date mean in Turnitin?
If a student is late to submit Turnitin assignment, how to allow him/her to submit?
The default setting of Turnitin assignment allow student perform late submission once if she no submission before due date. The option can be find in Turnitin Similarity Report Options, select Yes from the drop-down menu of Allow Submissions after the Due Date.
If the student already submitted the file prior the due date and wanted amend the file, please remove her current submission and ask her submit again.